Since we’re at it with emails, here’s another one I received. Not as bad as this one but still in the realms of not knowing where to start. I sympathise…
I recently had the pleasure of making portraits for Anand Kapoor of CSSG at his home. He’s been kind enough to allow me to share some of the images on…
This has been excerpted from the Harvard Business Review May 2008 edition. By thoroughly mapping a job the customer is trying to get done, a company can discover opportunities for…